ارزیابی تعالی سازمانی براساس تحلیل سلسله‌مراتبی (AHP) با تأکید بر توسعه قابلیت‌های اقتصادی بانک شهر

Applying organizational excellence models has been effective on assessment of organization’s performance in order to identify strengths, weaknesses, and organizations’ achievement to better quality and performance. Organizational excellence is subject to certain conditions, culture, internal and external environment, characteristics of organization’s human force, strengths, weaknesses, opportunities, and threats that covered the organization. In this regard, identification the path of organizational excellence leads to organization’s development and success. This research aims to assess organizational excellence of Bank Shahr based on EFQM Excellence Model by using the analytic hierarchy process (AHP). This research is descriptive, field survey, and cross-sectional addressing to assess organizational excellence of Bank Shahr from perspective of Tehran branches’ managers in 2014. Statistical population includes 193 branch managers of Bank Shahr in 2014. 100 of them were selected as sample by using Cochran formula with simple random sampling. Data were collected through researcher-made questionnaire according to the Analytical Hierarchy Process (AHP) and taken from the competence criteria of the European Foundation for Quality Management (EFQM) model. The validity was confirmed by professors and experts’ opinion and its reliability was confirmed by Cronbach’s alpha. To analyze data collection, AHP was used. According to the model’s criteria weight, the results indicated that the highest rank is related to strategy and policy-making, and the lowest one is related to business results at Bank Shahr.